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License:Demo
Language:English, Chinese, ChineseSimplified, ChineseTraditional, Japanese, Spanish
Release:2008-08-27
Size:1 Mb
Cost:Free
 

Award

 

TurboMeeting 3.3

The TurboMeeting 4-in-1 software provides (1) Web conferencing – for sales presentations, product demos, online training, and interactive collaboration; (2) Remote Support – for remote control of your customers’ PC or Mac desktops, with remote reboot and file transfer; (3) Remote Access – for access to your office or home computers from anywhere, anytime; and (4) Web seminars -- requiring no download of any kind by your attendees, guaranteeing attendance in 5 seconds with any kind of Internet browser, including iPhone. Free audio conferencing service is included. Full customization and quick integration with your websites and applications are featured. No IT maintenance is needed. You own it. You control it.

Keywords: web conferencing, remote access, remote support, web conference

Alternative programs

Web Help Desk 8.4.6.10

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

  • License: Shareware
  • Language: English
  • Release: 2008-06-04
  • Size: 76 Mb
  • Cost: Free

DEKSI CRM 5.2

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

  • License: Shareware
  • Language: English
  • Release: 2008-04-23
  • Size: 37 Mb
  • Cost: 395.00 $

FastRequest 7.0.3

FastRequest- Work order & help desk & web form software. All-In-One. The first Work Order software or help desk software to allow the creation of customized Web forms for request online service (check boxes, combo box, text box, cases of options, etc…). You can create your own service requests form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network.

  • License: Shareware
  • Language: English, French
  • Release: 2008-09-15
  • Size: 46 Mb
  • Cost: 179.00 $

Universal FAQ Manager 2008 2.1

Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money while delivering higher levels of customer satisfaction. Worth it? Return on investments often are 1,000%. Any business today must get customer service right or will not be around tomorrow.

  • License: Commercial
  • Language: English
  • Release: 2008-02-13
  • Size: 1012 Kb
  • Cost: 197.00 $

eTalkup 1.1

Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!

  • License: Freeware
  • Language: English
  • Release: 2008-01-15
  • Size: 3 Mb
  • Cost: Free

ShareRight 2.4

ShareRight is a network administration tool providing detailed analysis of all file shares on the network and their associated NTFS permissions, together with discovery and quick launch of each shared folder and VNC viewer. In addition, notes may be recorded for each machine for support and maintenance purposes.

  • License: Shareware
  • Language: English
  • Release: 2008-01-08
  • Size: 2 Mb
  • Cost: 49.00 $

WorkOrder XP 2.0

WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management.

  • License: Shareware
  • Language: English
  • Release: 2007-11-27
  • Size: 24 Mb
  • Cost: 110.00 $

Textmodules for Software Support 1.00

Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.

  • License: Freeware
  • Language: German, English
  • Release: 2007-11-27
  • Size: 258 Kb
  • Cost: Free

KnowledgeBase Deluxe 3.0

KnowledgeBase software for Windows: database management system with ready to use KB database solutions. KnowledgeBase Deluxe allows you to gather, organize, and manage information about all your frequently asked questions, product specification, product troubleshooting, service and support documents. KB Organizer Deluxe is easy to use and very intuitive. Use database solution included in the software or build your own with Designer.

  • License: Shareware
  • Language: English
  • Release: 2007-11-26
  • Size: 6 Mb
  • Cost: 75.00 $

Internet Organizer Deluxe 3.0

Internet Organizer Deluxe provides your business with a central place to organize web addresses, e-mails, login names, passwords, notes, advertising, and all other net activities. For the database novice, Internet Organizer's intuitive interface and ready-to-use templates make it easy to set up and use. For the power user, Organizer affords the simplicity of wizards that make it easy to set up and use the Web database organizers that you create.

  • License: Shareware
  • Language: English
  • Release: 2007-11-26
  • Size: 6 Mb
  • Cost: 75.00 $

ManageEngine SupportCenter Plus 6.5

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

  • License: Freeware
  • Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
  • Release: 2007-11-05
  • Size: 31 Mb
  • Cost: Free

FastRequest HelpDesk 7.0.4

FastRequest Helpdesk- Work order, Web form and Helpdesk software. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List…). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network...

  • License: Shareware
  • Language: English, French
  • Release: 2008-11-05
  • Size: 46 Mb
  • Cost: 179.00 $

The Job Log 3.0

The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

  • License: Shareware
  • Language: English
  • Release: 2007-09-18
  • Size: 40 Mb
  • Cost: 24.95 $

Freeware HelpDesk CentreDesk 4.004

CentreDesk is (freeware for 3 users) multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

  • License: Freeware
  • Language: English
  • Release: 2007-08-24
  • Size: 6 Mb
  • Cost: 99.00 $

Freeware HelpDesk CentreDesk Quotation 5.303

CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a stand-alone application or in conjunction with CDRepairs.

  • License: Freeware
  • Language: English
  • Release: 2007-08-24
  • Size: 5 Mb
  • Cost: Free

ShareRight Documentary 4.2

ShareRight Documentary provides detailed analysis of all file shares and documents on the network, their associated NTFS permissions, documents contained, together with discovery and quick launch of shared folders, documents and VNC viewer. Handling millions of documents, it can quickly search by filename, path, date and text contents.

  • License: Shareware
  • Language: English
  • Release: 2008-04-16
  • Size: 2 Mb
  • Cost: 49.00 $

HelpDesk CentreDesk Corp 4.004

CentreDesk Corp is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

  • License: Shareware
  • Language: English
  • Release: 2007-08-23
  • Size: 5 Mb
  • Cost: 99.00 $

HelpDesk CentreDesk Repair 5.303

CentreDesk Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

  • License: Shareware
  • Language: English
  • Release: 2007-08-23
  • Size: 5 Mb
  • Cost: 99.00 $

Asp.Net Faq Manager 1.0

FAQ Software - The Asp.Net Faq Manager is an FAQ software web application that will help you to effectively set up and manage an online archive of frequently asked questions on your website. Providing only the necessary features, the Asp.Net Faq Manager is an easy to use and simple FAQ software solution.

  • License: Commercial
  • Language: English
  • Release: 2007-07-20
  • Size: 164 Kb
  • Cost: 69.00 $

Active Reception 1

The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.

  • License: Commercial
  • Language: English
  • Release: 2007-07-01
  • Size: 300 B
  • Cost: 69.00 $