http://www.safe-install.com/ Safe-Install. Category Business::Helpdesk and Remote PC. en-us http://www.safe-install.com/programs/magnoware-systems/datatrack-system-3-5.html The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. vista-files.org 2010-01-22 http://www.safe-install.com/programs/kalmstrom-com-business-solutions/helpdesk-osp-for-outlook-and-sharepoint.html HelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Safe for the future, since it builds on SharePoint/Office Live, environments that Microsoft is favoring strongly. 30 days free evaluation of the full product. No per user fee. Global Setting.Decrypted password saving. E-mail Threading. OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products. vista-files.org 2009-11-05 http://www.safe-install.com/programs/instant-housecall-inc/instant-housecall.html Instant Housecall is an easy remote access program that lets you offer remote support through firewalls. You can transfer files, view and control computers with ease. To start a session, ask your client to run Instant Housecall then click "Start Session". You'll be instantly connected, and you can provide remote assistance without any configuration to firewalls or NAT routers. vista-files.org 2009-06-12 http://www.safe-install.com/programs/scriptlogic-corporation/help-desk-authority-formerly-bridgetrak.html Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too vista-files.org 2009-05-28 http://www.safe-install.com/programs/merging-technologies/freeware-centredesk-corporate.html CentreDesk Corporate is a FREEWARE multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration vista-files.org 2009-05-01 http://www.safe-install.com/programs/pocketdevelop-birsi-inc/mobilecontroller-professional-edition.html MobileController is a new product which integrates computer and mobile phone together. And it will make your phone much more powerful! Mobilecontroller is your best assistant anytime you need it, such as remote controlling, text chatting , photo transferring, virtual camera ,screen capture,Clipboard Synchronization,CAB Installation ,System Information Display ,Task Management , and business presentation. You will own 16 products in one! vista-files.org 2009-03-31 http://www.safe-install.com/programs/tli-software/trouble-ticket-tracker.html Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management vista-files.org 2009-03-24 http://www.safe-install.com/programs/kalmstrom-com-business-solutions/public-folder-helpdesk.html Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products. vista-files.org 2009-03-12 http://www.safe-install.com/programs/adventnet-inc/adventnetmanageengine-supportcenter-plus.html SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration. vista-files.org 2008-12-02 http://www.safe-install.com/programs/zoho-corp/manageengine-servicedesk-plus.html ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. vista-files.org 2008-11-12 http://www.safe-install.com/programs/godsw-inc/skynet-monitor.html It is easy to use. Help user manage and monitor the computer in the Network Node.There is 3 Main Function,Inspection desktop records,Control desktop ,Lock up desktop.You need a Ip address to connect a Skynet monitor client,and then the real-time Client's desktop show in the window if the connection is success. You also can control or lock up client's computer when use the function in the menu. vista-files.org 2008-11-07 http://www.safe-install.com/programs/fulldata-inc/fastrequest-helpdesk.html FastRequest Helpdesk- Helpdesk software, Work order and Web form. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List…). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network... vista-files.org 2008-11-05 http://www.safe-install.com/programs/web-help-desk-software/web-help-desk-software-for-mac-os-x.html The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. vista-files.org 2008-11-04 http://www.safe-install.com/programs/web-help-desk-software/web-help-desk-software-for-windows.html The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. vista-files.org 2008-11-04 http://www.safe-install.com/programs/kalmstrom-com-business-solutions/public-folder-helpdesk-for-outlook.html Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. vista-files.org 2008-09-16 http://www.safe-install.com/programs/fulldata-inc/fastrequest.html FastRequest- Work order & help desk & web form software. All-In-One. The first Work Order software or help desk software to allow the creation of customized Web forms for request online service (check boxes, combo box, text box, cases of options, etc…). You can create your own service requests form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network. vista-files.org 2008-09-15 http://www.safe-install.com/programs/merging-technologies/centredesk-corporate.html CentreDesk Corporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration vista-files.org 2008-09-03 http://www.safe-install.com/programs/rhub-communications-inc/turbomeeting.html The TurboMeeting 4-in-1 software provides secure Web conferencing, Remote PC Support, Remote PC Access, and Web seminars. A free audio conferencing service is included. There’s no download for webinars. Supports both PC and Mac. Full customization and quick integration with your websites and applications. No IT maintenance is needed. You own it. You control it. vista-files.org 2008-08-27 http://www.safe-install.com/programs/blue-tang-web-systems-ltd/razordesk-personal-edition.html With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. Easy to install and includes free 30 days installation support. vista-files.org 2008-07-01 http://www.safe-install.com/programs/macsdesign-studio-llc/web-help-desk.html Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk. vista-files.org 2008-06-04 http://www.safe-install.com/programs/macsdesign-studio-llc/web-help-desk-windows-server-install.html Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk. vista-files.org 2008-06-04 http://www.safe-install.com/programs/macsdesign-studio-llc/web-help-desk-mac-os-x-server-install.html Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk. vista-files.org 2008-06-04 http://www.safe-install.com/programs/scriptlogic-pittsburgh-pa-office/bridgetrak-help-desk-software.html Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive. vista-files.org 2008-05-13 http://www.safe-install.com/programs/dek-software-international/deksi-crm.html DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat. vista-files.org 2008-04-23 http://www.safe-install.com/programs/cits-ltd/shareright-documentary.html ShareRight Documentary provides detailed analysis of all file shares and documents on the network, their associated NTFS permissions, documents contained, together with discovery and quick launch of shared folders, documents and VNC viewer. Handling millions of documents, it can quickly search by filename, path, date and text contents. vista-files.org 2008-04-16 http://www.safe-install.com/programs/pc-experts/instant-knowledge-base.html Instant Knowledge Base is a new, powerful help-desk, problem / solution-tracker, database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. Perfect for Help-Desk applications and perfect for anyone who wants to track information that can be searched. vista-files.org 2008-03-16 http://www.safe-install.com/programs/bravestorm-llc/boldchat.html Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, click-to-call visitors and initiate pro-active chats with visitors. Used by over 11,000 active websites. vista-files.org 2008-02-18 http://www.safe-install.com/programs/universal-faq-manager-2008/universal-faq-manager-2008.html Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money while delivering higher levels of customer satisfaction. Worth it? Return on investments often are 1,000%. Any business today must get customer service right or will not be around tomorrow. vista-files.org 2008-02-13 http://www.safe-install.com/programs/kiloboat-technology/etalkup.html Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now! vista-files.org 2008-01-15 http://www.safe-install.com/programs/cits-ltd/shareright.html ShareRight is a network administration tool providing detailed analysis of all file shares and documents on the network and their associated NTFS permissions, together with discovery and quick launch of each shared folder,document and VNC viewer. In addition, notes may be recorded for each machine for support and maintenance purposes. vista-files.org 2008-01-08 http://www.safe-install.com/programs/goolap/workorder-xp.html WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management. vista-files.org 2007-11-27 http://www.safe-install.com/programs/itsth/textmodules-for-software-support.html Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. vista-files.org 2007-11-27 http://www.safe-install.com/programs/primasoft-pc/knowledgebase-deluxe.html KnowledgeBase software for Windows: database management system with ready to use KB database solutions. KnowledgeBase Deluxe allows you to gather, organize, and manage information about all your frequently asked questions, product specification, product troubleshooting, service and support documents. KB Organizer Deluxe is easy to use and very intuitive. Use database solution included in the software or build your own with Designer. vista-files.org 2007-11-26 http://www.safe-install.com/programs/primasoft-pc/internet-organizer-deluxe.html Internet Organizer Deluxe provides your business with a central place to organize web addresses, e-mails, login names, passwords, notes, advertising, and all other net activities. For the database novice, Internet Organizer's intuitive interface and ready-to-use templates make it easy to set up and use. For the power user, Organizer affords the simplicity of wizards that make it easy to set up and use the Web database organizers that you create. vista-files.org 2007-11-26 http://www.safe-install.com/programs/zoho-corp/manageengine-supportcenter-plus.html SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier. vista-files.org 2007-11-05 http://www.safe-install.com/programs/zoho-corp/manageengine-desktop-central.html This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active Directory Reports, User Logon Reports and Windows System Tools. With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup & Novell eDirectory. It is meant for Enterprises and not for home users. vista-files.org 2007-11-02 http://www.safe-install.com/programs/lazy-bayou/the-job-log.html The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets. vista-files.org 2007-09-18 http://www.safe-install.com/programs/merging-technologies/freeware-helpdesk-centredesk.html CentreDesk is (freeware for 3 users) multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration vista-files.org 2007-08-24 http://www.safe-install.com/programs/merging-technologies/freeware-helpdesk-centredesk-quotation.html CentreDesk Quotation is a FREEWARE multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a stand-alone application or in conjunction with CDRepairs. vista-files.org 2007-08-24 http://www.safe-install.com/programs/asp-net-faq-manager/asp-net-faq-manager.html FAQ Software - The Asp.Net Faq Manager is an FAQ software web application that will help you to effectively set up and manage an online archive of frequently asked questions on your website. Providing only the necessary features, the Asp.Net Faq Manager is an easy to use and simple FAQ software solution. vista-files.org 2007-07-20 http://www.safe-install.com/programs/hunbei-software/hb-multi-remote-spy.html Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are.Displays up to 9 screens simultaneously. vista-files.org 2007-07-03